|Greatlookz Contact Information|
7655 East Redfield Road Suite 1
Scottsdale, Az. 85260
Exchanges are easy! Simply enclose a copy of your invoice with your unwanted item(s) and a note indicating exactly what you would like instead. If you are unhappy with an item for any reason, we have hundreds of items from which you can choose an exchange. Merchandise may be exchanged under the following conditions: All merchandise MUST be exchanged 30 days from the receipt AND in the original packaging as received, unused and undamaged. The customer will pay the return shipping fees to our location. There are no additional shipping charges or restocking fees for exchanges. *Please note that there are NO EXCHANGES on hosiery or bodystockings.
Please enclose a copy of your invoice with your return. *Refunds will be delayed on packages received without invoices or order number. Refunds are issued within one week from the date your return has been received. Any return that is received 60 days or more after the original purchase is subject to a 15% restocking fee. The balance will be credited to the credit card that initiated the initial purchase. We DO NOT offer refunds on sunglasses, hosiery, bodystockings or clearance items. (All clearance items have CLEARANCE in the title.) Refunds or credit will not be issued for products that have been worn, washed, altered, damaged or soiled. There is no refund on shipping charges.
All customs fees, duties or tariffs are the responsibility of the customer. This applies to the original purchase/shipment and to the product return shipments. Packages that are undeliverable or refused by the customer will not be refunded for shipping charges.
DAMAGED OR DEFECTIVE MERCHANDISE:
All damaged or defective claims must be made within 5 days of receiving merchandise.
Toll Free: 877-755-4920 Fax: 888-709-8557
Please send Returns and Exchanges to:
7655 East Redfield Road Suite 1, Scottsdale, AZ 85260.